How It Began

Capsule simplifies the construction process for hospitality, workplace, and residential spaces by designing, manufacturing, and installing prefabricated modular products via their in-house digital machine driven construction processes.

After nearly tripling in size in the first half of 2021, Capsule turned to Justworks to access quality benefits and effectively streamline onboarding, timekeeping, and payroll for their hybrid workforce.

Flexible, Responsive Support

When it comes to support, having multiple ways to reach out to Justworks is something Liz finds very beneficial. She particularly enjoys working with Capsule’s dedicated account manager. “I know I can just call him and he picks up the phone. If I email him, I usually get a response the next day. He always has a good answer and is efficient,” Liz said.

She also likes having other ways to reach out for customer support, so she was glad when Justworks added Slack as an alternative to chat support. “We use Slack internally, so it was nice to add Justworks to the platform. I use it for simple questions — the waiting times are minimal.”

Compliance Made Easier

Justworks’ compliance resources are also very helpful for Liz. She often reads compliance articles on the Justworks website, and regularly reads The Scoop, a monthly newsletter that Justworks uses to help keep customers up to date on the latest changes in employment law.

Having access to Justworks’ HR consultants is also valuable when she has compliance-related questions. Reaching out to a consultant when she needs expert insights helps clarify what regulations might apply in a particular situation, or helps verify her understanding of specific laws. Being able to interact with a consultant via Zoom (in addition to email or phone communication) is something Liz really appreciates. “It is nice when I can just Zoom chat with someone, so I can get it all out there and we can go back and forth.” For Liz, that level of interaction makes a difference.

An Easy-to-use Platform

Outside of Justworks’ responsive support, dedicated account managers, and guidance around compliance, Liz finds the platform itself easy to use, too — for her and for Capsule’s employees. The platform’s calendar, document management, and reporting capabilities are just a few of her favorite features.

“Justworks provides a lot of information needed to operate the business, and makes it really easy to manage health benefits and onboard people,” Liz said. “It takes a lot off my plate so I can use my skills and talents in other areas of the company.” As users of Justworks Time Tracking, Capsule also benefits greatly from the tool’s convenient mobile app. According to Liz, when it comes to making it easy for employees to punch in and out, “having an app is really great,” Liz stated.